Telesales Advisor (Parts) - Barretts Parts Hub, St Nicholas at Wade, Birchington

We are looking for a motivated and customer-focused Telesales Advisor (Parts) to join our busy Trade Parts team. In this role, you will handle incoming parts enquiries for the multi-franchise Stellantis brands — Peugeot, Citroën, Vauxhall and Fiat — supplying parts directly to the automotive aftermarket.

As the first point of contact for our trade customers, you will play a key role in delivering a professional, efficient and friendly service. Your day-to-day responsibilities will include identifying and supplying the correct parts, processing orders accurately, and building strong relationships with workshops, independent garages and other trade clients.

If you enjoy working in a fast-paced environment, have a confident telephone manner, and thrive as part of a supportive and successful team, we would be delighted to hear from you.

What We’re Looking For

The ideal candidate will be enthusiastic, proactive and eager to learn. You should be comfortable taking guidance from experienced colleagues and able to work accurately under pressure — especially when handling multiple enquiries or working to tight deadlines. A strong eye for detail and excellent written and verbal communication skills are essential.

Full training will be provided. You will receive hands-on coaching from our experienced Parts Advisors at the Parts Hub, supported by structured Stellantis virtual training sessions to help you develop your product knowledge and confidence.

Essential Skills Required

· Previous experience working with Stellantis brands (Peugeot, Citroën, Vauxhall or Fiat) or Honda is highly desirable.

· Experience within a main dealer or Parts Factor environment is essential.

· Confident using computer systems, with the ability to learn new platforms quickly.

· Strong communication skills and a professional telephone manner.

· Accuracy, attention to detail and the ability to work efficiently in a busy environment.

· Ability to identify opportunities to upsell related parts and consumables, adding value for customers while meeting sales targets.

Hours & Application Details

This is a full-time position, working Monday to Friday, 8:00am – 5:30pm.

Due to Hub location own transport is essential. To apply, please send your CV and a covering letter to: samantha.stanton@barrettsgroup.com

Closing Date: 31st May 2026