Service Advisor - JLR

An opportunity has arisen for a Service Advisor to join our team at our JLR Canterbury. This role reports directly to the Aftersales Manager and will play a key role in supporting our service operations.

Working hours are Monday to Friday, 7.30 am to 5.30 pm, 1 in 4 Saturdays on a rota.

You will be responsible for:

• Managing drop-off and collection of service bookings
• Completing detailed pre-calls before client arrival
• Providing regular updates and clear communication to clients
• Liaising closely with Workshop Control to ensure smooth workflow and seamless client experience
• Providing accurate, efficient and timely administration
• Upselling health check work identified by the workshop
• Problem-solving and overcoming objectives confidently and professionally
• Working collaboratively as part of a team to ensure client needs are met
• Achieving and exceeding performance targets and KPI’s

We are seeking an experienced service advisor with the ability to work calmly under pressure in a fast-paced environment. The ideal candidate will be highly professional, well organised and meticulous in their attention to detail. Strong IT skills are essential. You will be expected to use your initiative and maintain focus when working independently, while also contributing positively and collaboratively as part of a dynamic team. Exceptional communication skills and interpersonal skills are essential, along with a proactive, efficient approach to completing tasks. A full, clean UK driving license and proven ability to drive safely and competently are required.

Company Benefits: