Motorrad Aftersales Advisor - Barretts of Canterbury

Location: Canterbury, Kent

Department: BMW Motorrad

Contract Type: Full-time

Barretts of Canterbury - celebrating over 120 years as a trusted family-owned dealership - continues to grow with the launch of our dedicated BMW Motorrad operation. We are now seeking a passionate and customer-focused Motorrad Aftersales Advisor to join our team.

This exciting hybrid role combines both Service Advisor and Parts Advisor responsibilities, supporting our riders throughout their ownership journey.

About the Role

As a Motorrad Aftersales Advisor, you will be the first point of contact for our motorcycle customers, providing exceptional service, expert guidance, and aftersales support.

Your responsibilities include:

• Managing service bookings and customer communication
• Advising customers on maintenance, repairs, and workshop requirements
• Handling parts enquiries, stock management and ordering
• Supporting the sale of rider equipment, accessories, and Motorrad lifestyle products
• Ensuring a seamless and premium customer experience in line with BMW Motorrad standards

You would be required to work a 45-hour week. Working hours would be 7:30-17:30 Monday to Friday with a 1-hour lunch break & a 1 in 5 pro rata on a Saturday, 08:00-13:00

What We're Looking For

Ideal candidates will bring a combination of customer-facing experience and technical understanding:

• Customer service experience (automotive or motorcycle industry beneficial)
• Parts knowledge or previous experience in a parts advisory role
• Keyloop Drive experience (advantageous but not essential)
• Full motorcycle licence (highly beneficial)
• Strong communication skills, enthusiasm for motorcycling, and a proactive approach to customer care

Why Join Barretts?

• A welcoming, family-run environment
• Discounted servicing and parts across the group
• Annual staff events and Barretts Summer Ball (biennial)
• Modern, state-of-the-art facilities
• Cycle to Work scheme eligibility
• A supportive team committed to delivering outstanding customer service

How to Apply

If you share our passion for motorcycles and delivering outstanding customer care, we'd love to hear from you.

To apply, please submit your CV and covering letter to bmwrecruitment@barrettsgroup.co.uk detailing your relevant experience and why you would be a great fit for this position.

Closing date for applications: 15th February 2026.

However, once we have sufficient applications, we withhold the right to close job vacancies early.