BENEFITS OF BMW SERVICE WITH PROACTIVE CARE.

You’ll receive proactive, individual support should a fault be detected, when your service is due, if you break down or have an accident. We offer the best solution for you and your BMW. #StayAhead and enjoy the benefits of BMW Service with Proactive Care.

Your checklist for Proactive Care services:

Active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW app or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner

To enable us to contact you, please consent to the Privacy Policy in the vehicle and communication from your BMW Service Partner or BMW AG. To make contact even easier, simply enable push notifications in the My BMW app.

HOW IT WORKS.

Sensors in the vehicle detect service requirements or possible faults at an early stage and transmit them to BMW. We will then proactively contact you via the My BMW app, directly in the vehicle or via email. In urgent cases, you will receive a phone call.

Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you'll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team.

Getting in touch.

We will contact you either via the My BMW app, by email or send a message directly to your vehicle. In urgent case, you will receive a phone call.

Service appointment.

We will suggest available dates and it is up to you to decide when you'd like to come for a service.

Status

So, you've handed your vehicle over to the workshop?

We'll keep you updated on the progress of the service and the resulting cost.

PROACTIVE. CONVENIENT. TRANSPARENT. PROFESSIONAL. FREE OF CHARGE

MY BMW APP.

It's easy to get started in the world of BMW Service with Proactive Care. The My BMW app informs you when a service is due, the likely cost, and the progress of the service. Whether you want to check the status of the brake fluid or arrange a repair appointment online: the My BMW app is the digital link to your BMW and our services.

Go to iOS App Store

Go to Google Play Store

*Proactive Care is available worldwide for all BMW models with BMW Operating System 7 (from version 07/2019) or later. To enjoy the full extent of Proactive Care services for your BMW, you will need an active BMW ConnectedDrive account for your BMW and your vehicle must be added to your BMW ID in the My BMW app or on the My BMW portal. Please add your current phone number and email address plus your preferred BMW partner to your personal details in your BMW ID. Please also remember to consent to the Privacy Policy for the transmission of your vehicle data in the vehicle ("Ensure Mobility" and "Smart Maintenance"). What's more, to make contact even easier, simply enable push notifications in the My BMW app.

CONTACT US

Barretts BMW Ashford | 01233 500555

Barretts BMW Canterbury | 01227 828888

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Reg Office: Broad Oak Road, Canterbury, Kent, CT2 7PQ

Reg. Company Number: 349070

VAT Reg. No. GB201032351

Barretts of Canterbury Limited (FRN 303895) is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them, either a fixed fee or a fixed percentage of the amount you borrow.For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. Barretts of Canterbury Limited is authorised and regulated for General Insurance distribution purposes by the Financial Conduct Authority. You can check this by visiting www.fca.org.uk

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