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At Barretts BMW, customer satisfaction is at the heart of everything we do. As a result, we believe that our customers should enjoy high levels of satisfaction before and after purchasing their BMW.
If for any reason, we are unable to deliver a satisfactory conclusion, we are a member of the Motor Industry Code of Practice and therefore you can direct any further correspondence to them directly.
The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;
The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.
As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.
The Barretts group are committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:
The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.
Whatever your question or feedback we are here to help. So please feel free to contact us
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Barretts of Canterbury Limited (FRN 303895) is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them, either a fixed fee or a fixed percentage of the amount you borrow.For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. Barretts of Canterbury Limited is authorised and regulated for General Insurance distribution purposes by the Financial Conduct Authority. You can check this by visiting www.fca.org.uk
