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At Barretts MINI Ashford and Canterbury, we believe your MINI ownership experience should feel as effortless and joyful as the drive itself. That's why we're proud to offer MINI Proactive Care - an intelligent, forward-thinking service that keeps you moving while we handle the details.
Using real-time vehicle data and smart diagnostics, Proactive Care identifies potential issues before they interrupt your day, giving you complete confidence every time you get behind the wheel.
Proactive Care uses advanced sensors in your MINI to detect developing maintenance needs early - whether that's tyre wear, a system alert, or a scheduled service. When something needs attention, you'll hear from us or directly from MINI via the MINI App, email, SMS, in-car notifications, or even call if it's urgent.
Instead of waiting for you to book in, your car and your preferred Barretts MINI Service Centre proactively reach out with the right solution at the right time, making servicing smoother and more effortless than ever.
MINI Proactive Care connects you effortlessly to the world of MINI Service and beyond - so you can focus on the fun while we handle the details
Potential faults and maintenance needs are flagged before they become problems - helping you avoid breakdowns and unexpected delays.
Many fixes can be supported remotely through the MINI App or over the phone, meaning quicker resolutions without setting foot in the workshop.
If a workshop visit is needed, we can review diagnostic data in advance, ensuring faster turnaround times. All work, costs, and updates are clearly visible in the MINI App.
Proactive Care is free with an active MINI Connected contract, giving you intelligent support with zero additional charges.
Proactive Care ensures you stay focused on the joy of driving while your MINI - and the team at Barretts - handle the rest. Smart, simple, seamless. Just how MINI should be.
*The MINI App is compatible with all MINI vehicles from the March 2018 model year onwards in conjunction with the option MINI Connected and a compatible smartphone. For the best in-app experience, vehicles will need to be equipped with Remote Services. The availability and functions of the MINI App may vary depending on the country.
How important is it to update my MINI Proactive Care details?
We need your current details to ensure we can get in touch with you if necessary, so you get to benefit from all the advantages of MINI Proactive Care. Please also make sure that you have consented to our use of your data and that your MINI is registered to your MINI Connected account. This is the only way we can offer you comprehensive and tailored support in the event you require a service.
What is Condition Based Service (CBS)?
Condition Based Service is part of MINI Proactive Care. It is therefore a key element of our MINI service pledge to you to detect function failures and maintenance requirements with your MINI at an early stage. At MINI, maintenance is not routinely performed at fixed intervals but is based on actual vehicle usage. The Condition Based Service monitors the condition of components for wear as well as fluid quality through sensors and specific algorithms. When the vehicle is new, it will display a theoretical first service date, which will be revised as you use the vehicle. This means you will only be alerted when a service is required.
Why should I have my windscreen replaced by MINI?
The windscreen is a key factor in the vehicle's overall rigidity, functionality and safety. After replacing the windscreen, it is necessary to recalibrate the sensors, cameras and head-up display. In order to do this, the MINI Certified Technicians use MINI-specific tools which they are specially trained to use. This perfect calibration is essential to ensure that your vehicle's safety systems and the automatic windscreen wipers function correctly.
Does my MINI receive regular software upgrades?
Yes, through Remote Software Upgrades, your MINI receives quality improvements and, depending on the country of delivery, model and equipment, new functional improvements free of charge and over the air. Once a Remote Software Upgrade is available for your vehicle, you will receive a notification via the MINI App on your smartphone and in the central instrument ("MINI Interaction Unit") of your vehicle.
