At Barretts MINI Ashford and Canterbury, customer satisfaction is at the heart of everything we do. As a result, we believe that our customers should enjoy high levels of satisfaction before and after purchasing their MINI.

If for any reason, we are unable to deliver a satisfactory conclusion, we are a member of the Motor Industry Code of Practice and therefore you can direct any further correspondence to them directly.


The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

  • The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

    As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.


    The Barretts group are committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

  • The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.

    For further information you can visit their website at or call their Consumer Advice Line: 0800 6920825.